Terms & Conditions
Last Updated: September 19, 2026
Please read these Terms and Conditions carefully before using Tidy Touch Laundry services, pickup & delivery, or making payments.
1. Introduction & Agreement
Welcome to Tidy Touch Laundry ("we", "our", or "us"), operating in Mtwapa, Kenya (next to Jupiter Apartments). By accessing our website, dropping off garments, or scheduling a pickup and delivery service, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our services.
2. Laundry & Cleaning Services
Tidy Touch Cleaners & Laundry provides professional cleaning services including:
- Wash & Fold (KES 120/kg)
- Wash & Iron (KES 150/kg)
- Duvet & Beddings (KES 250/kg)
- Carpet & Sofa Deep Cleaning
- Dry Cleaning & Fumigation
All garments and items are subject to inspection prior to processing. We reserve the right to refuse service for items that are severely damaged, contaminated, or hazardous.
3. Pricing, Billing & Payment
Prices are calculated based on weight (per kg), square footage (for carpets), or fixed rates per item/seat (for sofas & specialty items).
• Lipa Na M-Pesa (STK Push or Buy Goods Paybill)
• Cash on Delivery / Pickup
Full payment is required upon completion or prior to delivery unless agreed upon in writing by management.
4. Pickup & Delivery Policy
We offer home pickup and delivery services across Mtwapa, Nyali, and surrounding Mombasa North Coast regions.
- Customers must ensure an authorized recipient is present at the designated location during the scheduled pickup/delivery window.
- Re-delivery attempts resulting from inaccurate customer address or absence may incur a nominal transport fee.
5. Garment Care, Loss & Damage Disclaimers
- Customers are required to check pockets for cash, jewellery, keys, or electronics before handing over clothes. Tidy Touch is not responsible for items left in pockets.
- We follow standard care labels. We are not liable for pre-existing defects, color bleeding due to poor fabric dye, or wear-and-tear.
- In the rare event of lost or damaged items caused directly by machine fault, liability is capped at up to 5 times the laundry service cost for that specific garment.
6. Unclaimed Items Policy
Clean garments and items uncollected or undelivered after 30 days from the ready date will incur a storage fee. Items unclaimed after 60 days may be donated or disposed of to cover operational costs.
7. Contact & Inquiries
If you have any questions or require clarifications regarding these terms, please reach out to us: