Privacy Policy
Last Updated: September 19, 2026
Tidy Touch Laundry values your privacy. This policy outlines how we collect, safeguard, and manage your personal data and transaction records.
1. Introduction
Tidy Touch Laundry ("we", "us", or "our") respects your personal privacy. We are committed to protecting the personal information you provide when placing laundry orders, booking online, or communicating with us in Mtwapa, Kenya.
2. Information We Collect
To fulfill laundry orders and provide door-to-door delivery, we collect the following details:
- Contact Details
Full Name, Mobile Phone Number, Email Address.
- Location Information
Residential address, apartment block, or pickup pin location in Mtwapa / Nyali.
- Order Specifications
Garment weight (kg), service selections, pickup/delivery dates, special wash notes.
- Payment Confirmation
M-Pesa transaction reference codes (e.g. QK89X2PL01) and payment status.
3. How We Use Your Information
Your information is strictly used for legitimate business and service operations:
- Processing, cleaning, tagging, and delivering your laundry garments.
- Sending automated WhatsApp and SMS order status alerts (e.g. "Order Ready for Pickup").
- Verifying payment receipts via Safaricom Lipa Na M-Pesa.
- Improving laundry operations and responding to customer service inquiries.
4. Data Protection & Third-Party Integration
Tidy Touch Laundry does not sell, rent, or trade customer personal data to third-party advertisers. Data is shared exclusively with verified operational partners:
- Safaricom Daraja M-Pesa API for processing secure mobile money payments.
- Clerk Authentication for securing staff and management portal access.
- PostgreSQL Cloud Database for encrypted record storage.
5. Data Retention & Rights
We retain customer order history and billing records as required for business auditing and accounting purposes. You have the right to request an update, correction, or deletion of your personal records by contacting management.
6. Contact Our Privacy Officer
If you have any questions or concerns regarding our Privacy Policy or data handling practices, please contact us: